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Refund Policy

Refund Policy

Duw's White House

Thank you for choosing to stay with us at Duw's White House - Mount Lavinia. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing Duw's White House - Mount Lavinia registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.

Duw's White House Mount Lavinia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [1st of January 2016].

Check-In To Resort

Check-in time is any time after 3 PM (not guaranteed due to high volume of occupancy). If you arrive earlier we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. Duw's White House - Mount Lavinia will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

Check-Out From Resort

Check-out is at 11 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

Cash Payment

If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. A $100.00 deposit per night is required and will be returned to you on your departure date.

Pet Policies

All pets are prohibited on property (a fine of $250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.

Cancellation Policy

All hotel room reservations have a 48-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 48 hours prior to your arrival date. Reservations that are not canceled within 48 hours are subject to a charge of one night's stay plus tax.

Debit Cards

If you choose to use your debit card at check-in the resort will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.

Resort Fee

All reservations consist of room charges + 10% services charges; Duw's White House - Mount Lavinia reserves all rights to any additional fees.

Smoking Policies

Smoking is prohibited in all rooms & cabanas. including rooms with a balcony (a $250.00 fine will be applied for smoking in a non-smoking room or cabana or area.) Smoking is allowed in designated “smoking” areas of the hotel.

Age Restrictions

Guests must be 21 years or older to check in without a parent or legal guardian.

Children Policy

Up to 2 children under the age of 12 stay free in same room as parents or legal guardian.

Promotion Policy

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

No In-Room Party Policy

Duw's White House - Mount Lavinia enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.

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